My pet peeves on Twitter
Be warned, this is a rant.
Why set up a Twitter a/c only for one way broadcast and NEVER respond to customers?
I am fairly active on Twitter ( @canindya )and do carry out conversations with kindred souls. I also share links, interesting stuff that comes my way and also links to content that I generate. For example, this post, when published will also be shared on Twitter (and LinkedIn).
Now, there are lots of businesses on Twitter. From giants like Microsoft to News sites like The Economist or the Hindustan Times. They are all broadcasting hundreds of stories everyday. These are all bots.
Don’t even bother writing to them. Those are “unmanned”, broadcast-only accounts. Your chances of getting a response from @sachin_rt or @aplusk is greater than getting one from @HTBrunch, for instance.
Well, at least these bots have set the expectations right. But, what would you say to Microsoft @bizspark, whose mission is to nurture startups but they never respond to a tweet?
See my tweet to them; I am still waiting for a response.
Alright; so we are too small. What about this Tweet I sent to mchek, the guys who make small value transactions possible?
When this got to response, I sent another tweet, angry this time:
why set up a Twitter a/c only for one way broadcast and NEVER respond to customers? @mchek
Again, what do you think? No response.
The “crowning glory” was from this sales guy from a data-service vendor who sent a mass-emailer to my office. He was lucky, we were indeed looking for a directory. So, instead of sending a mail, I sent him a tweet which he had helpfully added below his signature in the email he had sent.
I will not reproduce the tweet; for fear he would be in trouble with his bosses. My tweet of a few days later, is self-explanatory
Received 2 e-mailers soliciting biz in the last 7 days; both had twitter links to sales guys; no one has got back to my tweet 12:55 AM Jul 5th via web
Why, as I said in my tweet sometime back, why set up a Twitter a/c only for one way broadcast and NEVER respond to customers?